ABOUT CILCA 360
The care industry is in the midst of a once in a lifetime change to enable it to meet the new aged care quality standards and create a brand of high consumer care and sustainable business.
An integral part of this journey is the capability of leaders within the care industry to create and sustain a culture that supports the achievement of the new standards and beyond.
CILCA 360 is a leadership assessment tool specifically designed for leaders in the care industry, including aged care and disability services.
Its correlated to the Australian Aged Care Leadership Capability Framework enabling organisations to identify their biggest gaps, risks and opportunities in these capability areas for Level 1, 2 and 3 Leaders.
WHY USE CILCA?
Enables you to demonstrate to your key stakeholders that you have an independent view of your leadership capability strengths and areas for improvement.
TARGET YOUR INVESTMENT
Reporting enables you to focus your employee development investment budget where its most needed.
Demonstrate ability to meet new quality standards targeted at assessing leadership competency around Human Resourcing.
ALL AVAILABLE ONLINE
Deliver the assessments online or in any format that best suits your organisation's needs.
Allows for industry and organisational benchmarking of capabilities.
CAPABILITY AREAS ASSESSED
CILCA 360 analyses leadership capability in 6 key domain areas.
Behaviours expected by the Care Industry Leader to provide the quality of care that supports positive client and organisation outcomes.
Relationship with, understanding of, and care for self.
Ability to relate to, communicate with, and work effectively with others.
Ability to articulate and promote the organisation's spirit, purpose and strategic direction.
Management of business resources to achieve organistaional goals.
Capacity to foster a working environment that encourages creative and holistic approaches to improvement, innovation and transformation.
HOW IT WORKS
CILCA 360 uses data to drive insights.
These insights provide clarity and enable focused investment, change and performance improvement for organisations.
It shines a spotlight on the most significant gaps for the individual and organisational leadership capability by understanding the current performance against the desired.
Assessment: CILCA 360 provides feedback via 'Description of Self' and 'Description by Others' and takes 15 minutes to complete.
Insights: Detailed reporting provided for participants and optional aggregate (combined/grouped) data for teams and organisations. Access to layers of industry data including performance of leaders at all levels, demographic data and trend information.
Debrief: Receive face-to-face in depth results and debriefs from an accredited practitioner.
Development: Extensive interactive self development workbook, custom-created for the care industry to further enable transformation long after the debrief.
Recommendations. Improve your Return on Investment by knowing exactly where to focus leadership investment and close the biggest gaps.
Within 3 weeks you can have a view of your current leadership capability as an individual and/or as a team.
HOW WE KNOW IT WORKS
We know CILCA 360 works because its been rolled out in several major care organisations with impressive outcomes. Read about one of these organisations in the Case Study below.
Learn what challenges this organisation was facing, the process they went through and the positive results they achieved following CILCA 360.
"By using CILCA 360 we were able to go through a shared journey about the strengths and opportunities of both the team and as individuals.
CILCA 360 allowed a much richer development discussion than is normally the case with traditional 360 tools."
- Head of Customer Operations
WHAT IS CISCA
CISCA is the window through which we can see the correlations between staff capability, engagement, and their ability to deliver high quality care, assessed through self and customer feedback.
The purpose of CISCA is to capture the current snapshot of the entire team’s care capability and performance, and by comparing the views of different feedback providers allows us to understand any blind spots that might be present. The quality of all working relationships is directly linked to the level of achievement of a team.
CISCA uses data to create insights to drive organisational clarity, focus, investment, change and performance.
It shines a spotlight on the most significant gaps for the team and organisational capability, culture and provision of care, by understanding the current and desired performance, and feedback across multiple areas.
Multiple Metrics... one tool! CISCA Measures:
The entire team's performance in 6 Domains that enable great quality care; Caring for Self, Caring for Others, Caring with Purpose, Caring Safely, Caring Differently and the Aged Care Standards*
Staff engagement levels to understand on a deeper context what they are currently experiencing in the workplace, provided as an engagement %
The team's performance to deliver the relevant Standards, customer satisfaction scores and open text feedback from customers and families Overall culture at a team or site level.
CILCA 360 ACCREDITED PRACTITIONERS
Dattner Group is a collaboration of brands that are committed to changing the narrative of leadership, for the greater good. We are a full-spectrum leadership consultancy and work with organisations who realise the significant challenges of our times, and who want to make a tangible difference through culture change, leadership development, gender balance and recruitment.
RE: THINK is a leadership and culture division of Dattner Grant, delivering the tools, knowledge and expertise to executive and senior leadership teams, allowing them to challenge the norms and bring about lasting change within their organisation, at all levels. We create transformational outcomes in leadership, culture, strategy, organisation change and high-performing teams.
Cass Trumble BVSc MHRM CPHR
Cass Trumble is an Organisation Consultant and Coach with experience in global corporate, not for profit and small to medium enterprise across Asia Pacific.
She draws on her technical grounding in Health Sciences and real-world leadership roles in Human Resources and Operations gained predominantly in the Health and Resources sectors to diagnose and co-create the best possible people solutions for individuals, teams and businesses.
Cass believes that it’s the genuine commitment to the culture and direction leaders take in a complex and fast changing world that makes all the difference to sustained business success.
Debbie has been leading and developing people for more than 20 years. She has worked in organisations large and small and deeply understands the challenges faced by today's leaders. She is an experienced coach who has coached leaders from all across the country, from the FMCG industry through to not-for-profits and community organisations over more than 15 years. She has a gift in “getting to the heart of things” in a way that helps people overcome blocks and barriers, and unlocks people into their highest potential, and she doesn’t shy away from dealing with the tough issues. Her most satisfying leadership challenge is being a Mum to three amazing boys.
Jane is passionate about supporting individuals to thrive in their lives. Uncovering values, strengths and passions, Jane works with clients in expanding their dreams, creating new perspectives and developing new purpose and meaning for themselves. Jane believes wholeheartedly in the value of coaching for individuals and organisations in performance, communication, growth and development.
Julie is a sought-after professional coach, offering a combination of high-level coaching qualifications and a deep understanding of the challenges faced by leaders. She has led teams of varying sizes and held executive roles in a career spanning 25 years. Julie works face-to-face and virtually with individuals, groups and teams at all levels across the Asia-Pacific region. As a coach Julie is challenging and persistent, but in a supportive way. Her clients describe her as empathetic and insightful – helping people to broaden and clarify their thinking, then develop sound approaches and strategies to move forward. With nearly 1000 logged hours of coaching experience, she is one of a handful of ICF Professional Certified Coaches in South Australia and a past-President of the ICF’s South Australia Branch. Julie is an ICF registered Mentor Coach, mentoring other coaches and leaders who have undertaken coach training, and trained as a Coaching Supervisor with Oxford Brookes University in the UK.
As an experienced HR Business Partner, Sonja Baker takes pride in leading culture and change projects with strategic business acumen, without losing focus on the people at the heart of the business.
Sonja has sharpened her people leadership and business management capability through Executive roles (People and Culture, Operations) in the Early Childhood and Aged Care sectors. Never shying away from a challenge, Sonja is experienced in small to large scale projects, from organisational and culture transformation, to multi-site system implementations. Sonja is experienced in developing teams and leadership capabilities, bringing out the strengths in individuals and teams.
Sonja has honed her negotiation and influencing skills through a decade in Executive Management. Sonja’s experience in senior roles with multi-site, and medium to large organisations have positioned her to be a strong collaborator with Executive, Board and sector leaders. Sonja prides herself in her ability to team with challenging personalities to solve complex problems.
With a passion for engaging the workforce and leading culture through positive change, Sonja loves to inspire others – identifying their motivators and purpose, and reigniting their passion for work through collaboration, coaching and mentoring.